Your satisfaction is our priority.


No refund – It will be possible for you to exchange the items that you purchase online within 30 days after reception of your order.

No package will be accepted without prior authorization of Marcel André.

Your return must be performed through Fedex and will be at our expense. You must join to the returned items the original invoice or a copy of the electronic invoice and the diamond certificate, if applicable.

Items must be returned in the same condition that they were sent to you by Marcel André. Any returns showing signs of wear, engraving, size alterations or modifications will not be accepted.

The costs for the initial fitting of a new piece of jewelry (modification and shipping) will be covered by Marcel André and alterations will be made based on information obtained from the client. Any subsequent intervention on the same item becomes the responsibility of the customer.

Terms and conditions of this policy are subject to be changed without notice.